Shipping policy

Domestic Shipping Policy (United States)

Shipping Options and Delivery Times:

At Ezee Grips, we strive to provide our customers within the United States with flexible and reliable shipping options.

1. Free Standard Shipping (USPS First-Class or Ground Advantage):

  • We are pleased to offer free standard shipping on all domestic orders within the United States.
  • Orders shipped via our free standard shipping option will be sent via USPS First-Class or Ground Advantage, depending on package weight and dimensions.
  • Estimated delivery time for standard shipping is typically 3-7 business days from the date of shipment. Please note that delivery times may vary depending on your location and USPS processing times.

2. USPS Priority Mail:

  • For faster delivery, we offer USPS Priority Mail at an additional cost.
  • USPS Priority Mail typically delivers within 1-3 business days from the date of shipment.
  • The exact cost of USPS Priority Mail will be calculated and displayed at checkout, based on your order's weight and destination.

3. UPS Ground:

  • We also offer UPS Ground shipping for customers who prefer this service.
  • UPS ground shipping times vary based on the customers location, and the origin location of Garner, NC.
  • The exact cost of UPS Ground will be calculated and displayed at checkout, based on your order's weight and destination.

Order Processing:

  • Orders are typically processed and shipped within 1-2 business days of receipt.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a shipping confirmation email with tracking information once your order has shipped.   

Tracking Your Order:

  • You can track your order using the tracking number provided in your shipping confirmation email.
  • Tracking information may take up to 24 hours to become available.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.   

Shipping Delays:

  • While we make every effort to ensure timely delivery, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or peak shipping seasons.   
  • If there are any issues with the shipment, please contact us, and we will do our best to assist you.

Questions:

If you have any questions about our domestic shipping policy, please contact our customer support team at info@ezeegrips.com.


International Shipping Policy 

Our Commitment to International Customers:

At Ezee Grips, we are dedicated to providing our international customers with a seamless and hassle-free shopping experience. To ensure clarity and transparency, we've implemented a system to collect estimated duties and taxes at the time of checkout.

Duties and Taxes Included at Checkout:

For your convenience, Ezee Grips will calculate and collect estimated import duties, taxes (including VAT where applicable), and any other applicable fees at the time of purchase. This means you will see the total cost, including these charges, during the checkout process.

Benefits of Pre-Collecting Duties and Taxes:

  • No Unexpected Fees: Avoid surprise charges upon delivery. The price you see at checkout is the estimated final price you pay for your order (excluding any potential local delivery fees that may be applied by the carrier).
  • Faster Delivery: Pre-payment of duties and taxes can help expedite the customs clearance process, potentially leading to faster delivery times.   
  • Simplified Experience: Enjoy a streamlined shopping experience without the need to handle customs payments separately.

How it Works:

  1. Checkout Calculation: During checkout, our system will calculate the estimated duties and taxes based on your shipping destination and the products in your cart.
  2. Payment: The total amount, including the estimated duties and taxes, will be displayed and collected at checkout.
  3. Customs Clearance: Ezee Grips will handle the payment of these duties and taxes to the appropriate customs authorities.
  4. Delivery: Your order will be shipped to your provided address.

Important Notes:

  • While we strive to provide accurate estimates, there may be rare instances where the actual duties and taxes vary slightly from the estimated amount.
  • If there are any discrepancies, Ezee Grips will handle the administrative side of things with the shipping carrier.
  • Local delivery fees and any other fees applied by the carrier at the time of delivery are not the responsibility of Ezee grips.
  • Customers are responsible for providing accurate shipping information to avoid delays or issues with customs clearance.
  • If a customer refuses to pay local delivery fees, or refuses a package, and it is returned, the customer will be refunded the cost of the product only. Any associated shipping charges will not be refunded.

Shipping Times:

  • International shipping times will vary depending on your location and the chosen shipping method.
  • Please refer to the estimated delivery times provided at checkout.  

Questions:

If you have any questions about our international shipping policy, please contact our customer support team at info@ezeegrips.com.

Thank you for choosing Ezee Grips!